Reordio Support
Contact us if syncing, inventory, or order suggestions do not look right.
Contact
Andreas Randers · Frydenlund 359 · 7120 Vejle Øst · Denmark
Email: pickuplockapp@gmail.com
Phone: +45 53 34 13 51
Include your store's .myshopify.com domain and a short description of the issue. Never send passwords or payment information.
Before contacting support
- Check that Shopify inventory tracking is enabled for the product.
- Wait for automatic sync or select “Refresh now” in Reordio.
- Check lead time, safety stock, and case size.
Purchase orders
- Select reorder recommendations from one supplier on the dashboard.
- Review quantities and costs, then create a draft purchase order.
- Download the PDF or CSV and send it using your normal supplier channel.
- Select “Mark as ordered” only after placing the order with the supplier.
- Receive stock from the product page. Reordio reduces the matching order automatically.
Cancelling an ordered purchase order removes only its remaining incoming quantity. Reordio never sends, cancels, or deletes supplier orders automatically.